Question: How do I purchase a gift card from GoPlayGolf.com?
Answer: Simply visit www.GoPlayGolf.com or purchase through our concierge service at (877) 270-7273 where we can answer any questions, make suggestions, and work with you to ensure your card arrives promptly.
Question: What does the gift card look like and how is it presented to my recipient?
Answer: The gift card of your choice is adhered to an 8.5"x11" golf theme carrier. This carrier can be personalized with a text message to your recipient at no additional fee. A personalized text message can be included as well for no additional fee.The gift card is a standard CR80 card and looks just like a gift card you'd buy in the store.
Question: Can I send a gift card without a gift card carrier?
Answer: All cards can be delivered without the carrier. If you'd like to deliver an individual card to your recipient yourself, we suggest you ship the card to yourself first.
Question: How will the gift card arrive to my recipient?
Answer: The package arrives as a plain white sealed envelope. We carefully package your gift in this unobtrusive way to prevent potential mail theft. Within the envelope, your gift card is adhered to an 8.5"x11" golf theme carrier. If you've elected to personalize the gift, the carrier will be printed with your personalized text message.
Question: When I receive the gift card, how can I use it?
Answer: It can only be redeemed through www.GoPlayGolf.com or by contacting us at: (877) 270-7273
Question: How can I tell how much money is on the gift card?
Answer: You can find this easily at www.GoPlayGolf.com
Question: Can the dollar amount on the gift card be increased?
Answer: If you would like to increase the amount we easily help you with this either by contacting us at firstname.lastname@example.org or (877) 270-7273
Question: Can I send the gift card to myself?
Answer: Yes! You can have the gift card sent to yourself so you can use it or give to your recipient directly. Simply type in your address in the “ship to” box.
Question: Who can I contact if I have an issue with my gift card?
Answer: For issues regarding purchase or delivery of your gift card, please contact us at: email@example.com.
Question: Can I store my recipient data and do you keep records of previous customers?
Answer: Yes, you have the opportunity at checkout to save your recipient's address information for easier future ordering. We do maintain your privacy and the security of all data you do store in your account.
Question: What is your return policy?
Answer: Unfortunately, all sales are final and we are unable to process returns.
Question: Are gift cards transferable to any others?
Answer:You can give the gift card to whomever you would like.
Question: What forms of payment can I use on the FairwayRewards.com website?
Answer: The GoPlayGolf.com website currently accepts VISA, MasterCard, Discover, American Express, and PayPal.
Question: What are the hours of service for your customer support line?
Answer: The customer service line is open from 9AM to 5 PM EST, Monday-Saturday.
Question: Where can I ship the gift card to?
Answer: Gift card orders can only be sent to a valid street address within the United States. Please note we are unable to ship via UPS to P.O. Boxes.
Question: Where can I see the full Terms and Condition of the gift cards?
Answer: Please click Terms and Conditions or click the link at the bottom of the GoPlayGolf.com website.
Question: I received the order confirmation via email and I noticed that I have the wrong “ship to” address. How can I correct the name and address?
Answer: Please contact us at firstname.lastname@example.org or call us at (877) 270-7273. We will do what we can to correct the address, but please note, if we have already started processing your order, we will not be able to change the "ship to" address.
Question: What if I still have other questions?
Answer: For issues regarding purchase or delivery of your gift card, please contact us at (877) 270-7273 or our customer service at email@example.com.
Question: How long does it usually take for the gift card(s) to be sent out?
Answer: Your cards will be mailed within 1 business days. How long it takes to arrive at the destination depends on the shipping method you select:
- Standard - U.S. Post Office. Your cards will be delivered via 1st Class Mail which usually takes 3-5 business days to arrive.
- 2 – 3 Days Priority USPS – Your cards should arrive within 2 to 5 business days. Includes real-time tracking of the delivery of your order.
- Overnight USPS– Standard Overnight. Your cards will arrive 1 – 2 business days after the order was fulfilled. Includes real-time tracking of the delivery of your order. For Standard Overnight orders, packages will not be delivered on weekends. All purchases ordered Thursday or later will not be delivered until Monday of the following week.
- FedEx Overnight – Your card will arrive the next day.
- FedEx Saturday Delivery – Cards ordered on a Friday to be delivered on Saturday.