Frequently Asked Questions
How do I purchase a gift card from GoPlayGolf.com?
Simply click on the “Buy a Card” button on any page of the www.goplaygolf.com website. Card Options include:
- Traditional Plastic Card that can be mailed to you or directly to the recipient.
- E Card may be emailed to you or directly to the recipient (Note: an E Cards may be mailed immediately or at a future date)
- An E Card may be sent today either to you or directly to the recipient and a plastic card can be mailed to you or the recipient that will arrive in a few days.
All gift cards may be upgraded with a variety of gift wrapping or enhanced with one of several gift box ideas.
What does the gift card look like and how is it presented to my recipient?
The gift card of your choice is adhered to an 8.5″x11″ golf themed carrier. The carrier can be personalized with a message to your recipient at no additional fee. The gift card is a standard “plastic” card and looks just like a gift card you’d buy in the store.
Can I send a gift card without a gift card carrier?
All cards can be delivered without the carrier. If you’d like to deliver an individual card to the recipient, we suggest you ship the card to yourself.
What will be sent to the Go Play Golf gift card recipient?
The package arrives in a plain white sealed envelope. We carefully package your gift in this unobtrusive way to prevent potential mail theft. Within the envelope, your gift card is adhered to an 8.5″x11″ golf themed carrier. If you’ve elected to personalize the gift, the carrier will be printed with your personalized message.
When I receive the gift card, how can I use it?
Simply click on the Redeem Card button located at the top of the page at www.GoPlayGolf.com or by contacting us at: (877) 270-7273.
How can I tell how much money is on the gift card?
Simply click on “Check Card Balance” on the top of the home page of www.goplaygolf.com or type the following into your browser https://www.goplaygolf.com/CheckCardBalance .
Can the dollar amount on the gift card be increased?
Absolutely! Simply click on the Add Funds To Card located at the top of the page at www.goplaygolf.com or simply type https://www.goplaygolf.com/AddFund into your browser.
Can I send the gift card to myself?
Yes! You can have the gift card sent to yourself and deliver it to your recipient personally. Simply type in your address in the “ship to” box in the checkout area.
Who can I contact if I have an issue with my gift card?
You may contact us directly at customerservice@goplaygolf.com.
Note: Go Play Golf Gift cards are sold and distributed at numerous retail outlets and through many company rewards and incentive programs. You may have to work through these outlets for some card related questions. Remember to always treat your gift cards as cash, lost or stolen cards can not be replaced.
What is your return policy?
All sales are final and Go Play Golf Gift cards may not be returned or sold through other third party channels. Attempts to do so will void the value of the card.
Are gift cards transferable to others?
Yes. The Go Play Golf Gift Card is designed to be shared with others. You may give the gift card to whomever you would like. However, this card may not be sold or transferred through other third party sites. Doing so may void the value of the card.
What forms of payment can I use on the goplaygolf.com website?
The Go Play Golf website currently accepts VISA, MasterCard, Discover, American Express, and PayPal.
What are the hours of operation for your customer support line?
The customer service line is open from 9AM to 5 PM EST 7 days a week. The customer service staff f periodically experience a high volume of calls—please leave a message if they are unable to pick up your call immediately.
Where can I ship the gift card to?
Plastic gift card orders and gift boxes can only be sent to a valid street address anywhere within the United States. Please note we are unable to ship via UPS to P.O. Boxes.
What are the Terms and Condition of the gift cards?
Terms and Conditions of the Go Play Golf Gift Cards can be found in the footer of the home page at www.goplaygolf.com.
I received the order confirmation via email and I noticed that I have the wrong “ship to” address. How can I correct the name and address?
Please contact us at customerservice@goplaygolf.com or call us at (877) 270-7273 between the hours of 9am and 5pm EST. We will do what we can to correct the address, but please note, if we have already started processing your order, we may not be able to change the “ship to” address.
What if I still have other questions?
For issues regarding purchase or delivery of your gift card, please contact us at (877) 270-7273 between the hours of 9am and 5pm EST or by email at customerservice@goplaygolf.com. Our customer service line is periodically busy during the holiday season. Please leave a message, we attempt to return all calls and emails within 24 hours.
How long does it usually take for the gift card(s) to be sent out?
Your cards will be mailed within 1 business day. How long it takes to arrive at the destination depends on the shipping method you select and the location where the card is being shipped.
- Standard – U.S. Post Office. Your cards will be delivered via 1st Class Mail which usually takes 3-5 business days to arrive.
- 2 – 3 Days Priority USPS – Your cards should arrive within 2 to 5 business days. Includes real-time tracking of the delivery of your order.
- Overnight USPS– Standard Overnight. Your cards will arrive 1 – 2 business days after the order was fulfilled. Includes real-time tracking of the delivery of your order. For Standard Overnight orders, packages will not be delivered on weekends. All purchases ordered Thursday or later will not be delivered until at least Monday of the following week.
- FedEx Overnight – Your card will arrive the next day (Saturday Overnights will arrive on Monday unless it is a holiday)
- FedEx Saturday Delivery – Cards may be ordered on a Friday to be delivered on Saturday.